He’s Stuart Harris and he don’t take himself too seriously when he’s ‘off duty‘

However, when Stuart is ‘on duty‘ he does take seriously what he does. Stuart still uses humour when he speak at events or run workshops, He believes that ‘people learn when they laugh and feel engaged’ but realise that he’s not doing a stand-up routine and always strive to make sure there are massive takeaways every time “he’s on” – if he didn’t, he would get fantastic feedback on ‘very happy sheets’ but the group wouldn’t develop and he wouldn’t be invited back. That’s certainly not the case (he’s yet to knock on doors for new clients – his diary is full of repeat bookings or recommended introductions.

Stuart’s first ventures into the World of Sales world was with Coca-Cola, where he held a number of Sales Consultant and Management roles – during this time he was often called upon to support Regional and National training initiatives, which is where he developed his two favourite skill sets Sales & Service and Training & Development. The Training and Development bug bit him hard and he was determined to move into this area at some time in his career. So, during his time at Coke he completed the Chartered Institute of Personnel and Development’s ‘Certificate in Training Practice’.

With the CIPD’s CTP under his belt he moved out of Coke to became the Regional Trainer for a telecoms company and then Sales Trainer for a group of Global Outsourced Contact Centres, within a year he was promoted to Head of Training and Quality Assurance.

In 2006, Stuart ‘went out on his own’ as an Independent Training Consultant & Keynote Speaker.

Since then, he have been involved in the design and delivery of Sales, Customer Service and Management training for numerous clients, with whom he has sustained long term relationships.

Stuart has turned around under-performing sales teams, developed and introduced a 5-Star Customer Service programme and worked with clients, large and small, to improve their Sales and Customer Service offering.